Microsoft says its Xbox Live online service will “help millions of Australians”.
The Xbox Live Online service, which allows gamers to log in and play video games, has been plagued by problems in recent months.
But the company has now outlined plans to help “millions of Australians” who want to access the service.
“We are so proud of our community, which is a global one,” the Microsoft spokesperson told the ABC.
The service has been struggling to cope with an influx of online gaming fans, particularly young Australians who are looking to play online without a broadband connection. “
The Xbox Live team will be able to help these people in a way that makes it easier for them to access our games and experiences.”
The service has been struggling to cope with an influx of online gaming fans, particularly young Australians who are looking to play online without a broadband connection.
Xbox Live says it is working with “many” of the service’s Australian users to help them with their online access problems.
But a spokeswoman for Microsoft told the Australian Broadcasting Corporation (ABC) that the company’s services had not yet reached “millennium” users, who will receive a free upgrade when the service is fully operational.
She said that the service was “under constant scrutiny” by the Australian Competition and Consumer Commission (ACCC) and was “facing many challenges”.
In a statement on its blog, the company said that it had launched the Xbox Live service in December 2017 to help gamers “find games and other Xbox Live content”.
“This is due to a variety of factors including the nature of the game, the internet speed, and the geographical location of the user. “
“In some cases, these factors have been resolved through our technical support, so we expect to resolve the issue in due course. “
“However, in cases where there are ongoing technical issues, we will be working with our Australian customers to assist them in addressing the issues in due time.” “
But a spokesperson for the ACCC told the BBC that there were “many, many” online gaming issues in Australia. “
However, in cases where there are ongoing technical issues, we will be working with our Australian customers to assist them in addressing the issues in due time.”
But a spokesperson for the ACCC told the BBC that there were “many, many” online gaming issues in Australia.
“I think it’s important to note that the ACCCC has been very clear in its submission that there are many, many online gaming problems in Australia, including with the Xbox One and the recent announcement by Microsoft of its plans to extend Xbox Live services to millions of Australian users,” the spokesperson said.
“As we have said from the start of the process, it’s critical that Australians can play online with other Australians in a safe environment.”
Microsoft is also launching its Xbox Game Pass service this week, allowing Australians to purchase games for Xbox One consoles, without needing to buy a broadband subscription.
“While we are committed to supporting Xbox Live in Australia as quickly as possible, we have seen many, very serious issues in the past,” the company wrote.
“Some of these issues have been caused by a number of factors, including issues with network security, poor network coverage, and network congestion.”